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Customer Reviews

We pride ourselves on our high standard of customer service

But don't just take our word for it, read our customer reviews below.

Callum H
Overall, they were fantastic when I called to view the car as it wasn't there yet. They called me as soon as it came in and were very professional and engaged whilst I looked around. The communication has been brilliant whilst I waited for the service and MOT. I have just driven home and am so thankful. Excellent customer service.
Charles W
Excellent customer service , honest and the most important thing to me is no pressure selling , staff polite friendly attentive would highly recommend.
David C
Staff were excellent, will buy there again.the was was as nice and clean inside and outside.
Emma B
Very professional and friendly would highly recommend, love my new car, thank you
Razvan G
Very nice and understanding he helping even after the program its over I really recommend to everyone who wants to buy his first car
Ambarbahadur T
Me and my friend purchased a Vauxhall Corsa from this garage and were very happy with the service we received.
Choy Mei
My experience as a first time car buyer was made easy by Harps who was very helpful and thorough.
Sirajul I
The chap Alan and his staff waited for me 45 mins beyond their hours. Staff were helpful and did all the paperwork seemlessly.
Michelle M
Good customer service and really helpful with all the details I needed to know.
Zenib I
They were very helpful in providing us with the best service, and also offering as much guidance as they could regarding finance, tax and insurance.
Miss Jane Z
The experience was very good. It was a very quick process. The place was easy to locate to pick up the car and the salesman was friendly and willing to help.
Marnie W
The guys were great so helpful no hard sell came away with a car I absolutely love sooo happy
Gemma Mary F
Great and attentive service, amazing knowledge of product and trustworthy staff. They reviewed our documentation carefully and even got the mechanics to do a few extra bits at no extra charge.
Mr D H
We came to Roystons after our daughter had her car written off in an accident. From the moment we saw a car we were interested in to after the purchase the service received was exemplary. The knowledge of the cars was first rate and we bought with confidence. The excellent service didn't end once we drove off. We had need to contact them with a minor issue which was sorted out well beyond our expectations. We would have no hesitation in making future purchases with Roystons.
Angelo Miguel M
Professionalism, honesty and trust are the soul of any business. Royston Car & Commercial delivered on every subject. Highly recommended.
Nabil Youssef S
It was a very relaxing experience and was very straightforward. Everything was explained clearly and they help me also to sort out my insurance
Daniella M
I have recently bought a car from Roystons and dealt with Harps. Harps was patient and friendly and made sure that I understood all of the relevant information. He was informative and was not pushy or forceful at all. The finance application took some time, but once again Harps was kind and patient. There are a few things which I have asked Harps to look at for me in relation to the car after purchase. He has done so quickly and efficiently. Thank you Harps & Roystons :)
Nick H
The guys at Royston Cars made every effort to ensure the purchase of my X Trail went through as smooth as possible. Great communication and answered all my queries with transparency and honesty. I highly recommend Royston Cars if you are looking for a used car. Thanks again guys and the X Trail is great! Nick
Daniel Benjamin K S W
Wanted to wait a couple of weeks before writing this review to check everything was ok with the car. Anyway, I couldn't recommend these guys enough! Bought a 7 year old car from them, drove it home, then the next day, an engine warning light came on with a loss of engine power. I was quite worried at this point, and thought there was nothing I could do now, and that I had been fooled into buying a problematic car.. Anyway, I called them up the following day, and they were genuinely apologetic about the issue. They came to pick up the car from my house a couple of days later and gave me a courtesy car in the meantime. Initially, they didn't find what was wrong with it through going to local garages. So, they took it to a Ford dealer and found out what the problem was (faulty alternator) then paid to fix the issue. They then dropped off the car at my house once it was fixed. All of this came at no cost or inconvenience to myself, and now the car works perfectly.
Dale J
Good after sales service, a couple of minor teething problems with the car they were able to take the car in to be repaired, deal with the warranty company and gave us a courtesy car to use, which meant it was not too stressful for us They are polite and helpful and we would recommend their service
Angela G
these guys are the best have now had two cars from them and their customer service is above and beyond they were friendly and even accommodated my kids with entertainment while i did the paper work by putting on peppa for them absolutely the best i would recommend them highly and if i ever need a 3rd car i know exactly where im going.
Matthew N
Helpful staff, very effecient service. Everything explained well.
Naurin Y
A very professional service and extremely friendly and helpful team at Royston Car & Commercial. The staff were easy to talk to and knowledgeable, answering all my questions. I would highly recommend them if you are looking for a second hand car.
Stella K
Everything was straight forward. Paper work was good. Staff were friendly.
Mark R
Started our correspondence on email a few days ago in which i always received a answer. Made a appointment to test drive and view the vehicle and was furnished with every answer to my questions.I found both guys i met to be honest, fair and very friendly ( without the hard sell) i would have no issue in recommending Royston Car & Commercial to any one looking to replace there vehicle, it really was a 5 star experience, Thank you guys.
Janice W
They were very good , answered all questions had, gave me full explanation of everything. Showed me around the car and explained all that was needed.
Zah E
Amazing service. Very reliable and friendly agent. Couldnt be more happier. We bought a vauxhall Zafira and are very pleased with our purchase. We highly recommend Royston Car&Commercial. Will definitely be back in fee years time for our nxt purchase
Antonio Da Silva
First time bought a car from Royston Car & Commercial found the Costumer Service very friendly and professional really helpful to get me finance. Really impress that to solve a situation a member of Royston went to my working place to pick up the car and return it. After sales service very good and trustworthy. Definitely recommended.
David B
Bought my second used car from this company and the service is second to none on both occasions. I have also used them for servicing and MOT and they have always given a top service.
Sandy G
Bought my small automatic from this dealer. The staff were very helpful and attended to all my questions
Catherine Mary J
This garage is excellent! As a middle-aged woman looking to buy a used car by myself, I was nervous about being patronised or given an aggressive sales pitch. I can honestly say that buying my 10 year old Honda Jazz here was a pleasure - the explanations were clear, the test drive was professional, and everything seemed entirely above board and simple. I would highly recommend this garage - there was a pleasant and friendly atmosphere to the place and I would use it again. The car came with a full service history, and an MOT and so far I have had no problems with it.
Gurleen K
Can't fault this garage, the staff were really informative and helpful. Got a really good deal on my Vauxhall Corsa (Auto). Really happy with the level of service and appreciated the fact that they were honest and not pushy! I will certainly be recommending them to my friends and family and go back for my next vehicle.
Sandeep K
I recently purchased a Honda jazz from this dealer. It was a really smooth process and they even delivered the car to me as I live locally. Thank you for all your help
Ivy T
We absolutely loved buying our car from these guys. Great car, competitive price, really friendly and attentive staff, couldn't ask for more. The transaction was so smooth and we felt taken care of. They made us feel welcome, came across honest and sincere, gave us water and cups of tea. I needed to breastfeed my child and they were so sweet to offer me a private space to do so without me needing to ask. Would highly recommend them.
David John R
I would happily recommend this company to anyone who is looking for a car. They are very polite, friendly and courteous. They will gladly answer any questions and dispel any doubts you may have.
Deborah Anne T
I went to this company to buy my 1st car and the customer service that I received from them was excellent. They were so helpful and friendly they made me feel at ease with my purchase. I very much appreciated their service and would recommend them.
Dylan G
The cardealer gave us a very warm welcome after a long journey with my pregnant wife with public transport, while it was 30 degrees. We were allowed to make a test drive and see all the paper work. He was very honest, you can buy a car here with no signle doubt! No issues at all with the car so far.
Eleftherua P
Very good service. Kind friendly staff. Quick and efficient sale.
Sean M
Excellent customer service from the courteous professional staff at Royston Car & Commercial Ltd. Very pleased with my used car purchase from this RAC Approved Dealer.
Alan P
Excellent car in every way. The car salesman was very friendly and answered my questions in a professional manner.l would recommend this long established family owned business to my friends and family.
John W
We recently bought a Volkswagen Polo from this company in Hayes. The guys helped us with getting the car taxed and ready to drive away from there forecourt. We are very happy with the little car we purchased for my daughter. Thanks John